Privacy Policy

Welcome to DU-TIPS Travel. We are committed to protecting your personal data and your privacy. This Privacy Policy explains exactly how we collect, use, and safeguard your information when you use our website (du-tips.com), our Smart Guide App, or book our services (transfers, tours, excursions).

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are (Data Controller)

DU-TIPS is a travel agency and digital platform based in Dubrovnik, Croatia. We act as the Data Controller for your personal data.

2. What Data We Collect

We collect different types of data depending on how you interact with us:

A. Information You Provide to Us

• Identity Data: First name, last name.
• Contact Data: Email address, phone number (including WhatsApp).
• Booking Data: Pick-up/drop-off locations, dates, number of passengers, special requests.
• Travel Documents: Passport or ID details (only when strictly required by law for border crossings).
• Payment Data: Transaction details required to process payments. (We do not store full credit card numbers).

B. Information We Collect Automatically

• Technical Data: IP address, browser type, device info.
• Usage Data: How you use our website and Smart Guide App.

3. How We Use Your Data

We use your data only for specific, legal purposes:

• Service Delivery: To process your booking and provide the agreed services.
• Communication: To send booking confirmations and updates via Email or WhatsApp.
• Legal & Tax Compliance: To issue invoices and comply with Croatian laws.
• Marketing & Improvements: To send you promotional offers (if you opted in) and improve our website.

4. Digital Marketing & Retargeting

We use digital marketing tools to ensure our services reach the right audience.

A. Newsletter

We may send you emails about new tours or offers only if you have explicitly consented or are an existing customer. You can unsubscribe at any time.

B. Cookies & Pixels

Our website uses tracking technologies (Google Analytics, Meta Pixel) to show you relevant ads on third-party platforms. You can manage your cookie preferences in your browser settings.

5. Legal Basis for Processing

Under the GDPR, we process your data based on:

• Contractual Necessity: To fulfill the service you booked.
• Legal Obligation: For tax and accounting records.
• Legitimate Interest: To improve our services and security.
• Consent: For marketing activities.

6. Data Sharing

We do not sell your personal data. We only share it with trusted partners necessary to provide the service (e.g., Drivers, Guides, Payment Processors). All partners are contractually bound to keep your data secure.

7. Data Retention

We keep your data only as long as necessary: up to 3 years for inquiries, 11 years for financial records (as required by Croatian law), and marketing data until you withdraw consent.

8. Data Security

We have implemented "Cyber-Level" security measures to prevent your data from being lost or accessed in an unauthorized way, including SSL encryption and secure servers.

9. Your Rights (GDPR)

You have the right to request access to your data, correction, erasure ("Right to be Forgotten"), or to withdraw consent at any time.

To exercise any of these rights, simply contact us at info@du-tips.com.

10. Updates to This Policy

We may update this policy to reflect changes in our services or laws. The latest version will always be posted here.

DU-TIPS Travel – Bridging Tradition & Technology.