Last updated: {{today}}
Your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and Croatian law.
DU-TIPS is a Dubrovnik-based travel service offering private tours, transfers, boat trips, and custom itineraries.
Contact for privacy questions:
π§ info@du-tips.com Β· π +385 95 199 8059
π Dubrovnik, Croatia
We may collect the following information when you visit our website, send us an inquiry, or make a booking:
Contact details β name, email, phone number
Booking details β dates, number of passengers, pick-up location, preferences
Payment details β only as required for online transactions (processed securely via our payment provider; we do not store card numbers)
Travel documents β if necessary for border crossings (e.g., names, passport numbers β only if required by law and deleted after service)
Technical data β IP address, browser type, device info, anonymized analytics (via Google Analytics or similar)
We use your personal data to:
Respond to inquiries and send offers
Confirm and manage bookings
Provide the agreed travel services
Communicate updates (pick-up time, changes)
Issue invoices and comply with tax obligations
Improve our website and customer experience
Send marketing communications (only if you opt in)
We process your data based on:
Contract performance β to deliver the service you booked
Legal obligation β e.g. for accounting/tax purposes
Legitimate interest β e.g. website security, service improvement
Consent β for optional marketing or newsletter subscriptions (you can withdraw consent anytime)
We do not sell your personal data.
We share it only when necessary to deliver services, for example:
Drivers, guides, or skippers (names, pick-up info)
Partner restaurants or attractions (names for reservations)
Payment processors (when paying online)
Authorities (only if legally required)
All partners are required to respect your data privacy.
Inquiry/booking data: kept for up to 3 years (or as legally required for tax/audit purposes)
Travel document details (if collected): securely deleted immediately after service
Marketing consents: kept until you withdraw consent
Our website may use cookies to:
Improve loading speed and functionality
Measure website traffic (e.g., via Google Analytics)
Enable booking forms or payment checkout
You can disable cookies in your browser settings, but some features may not work properly.
We use technical and organizational measures to protect your data, including:
SSL encryption on our website
Secure passwords and restricted staff access
Trusted third-party providers with GDPR-compliant processing
You have the right to:
Request a copy of the data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (where legally allowed)
Object to processing based on legitimate interest
Withdraw consent for marketing at any time
File a complaint with the Croatian Personal Data Protection Agency (AZOP)
To exercise your rights, email us at info@du-tips.com.
Our website may include links to other websites (e.g., restaurants, attractions). We are not responsible for their privacy practices. We recommend you read their policies separately.
We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the βLast updatedβ date shown above.
